Policies

Shipping Policy

At ALEF, we are committed to delivering your orders quickly,
safely, and transparently.

Order Processing

All orders are processed and handed over to our shipping
partners within 24 hours of confirmation.

Delivery Timeframe

Standard domestic delivery typically takes 1 to 6 business
days, depending on your governorate and delivery destination.

Inspection Upon Delivery (Open-Box Inspection)

We believe in full transparency and customer satisfaction.
You have the right to inspect your order in the presence of the courier before
making payment. If you decide not to proceed with the purchase, you may
immediately return the package with the courier, paying only the standard
shipping fee.

Shipping Rates & Locations

Shipping fees are calculated at checkout based on your
destination. We deliver to all major governorates across Egypt.

Return & Exchange

We want you to be completely confident in your purchase. ALEF offers a straightforward and fair return and exchange policy.

Inspection & Instant Return
You can inspect the items upon arrival. If the product does not meet your expectations, you can return it directly with the delivery agent on the spot by covering only the delivery fee.

30-Day Exchange & Return Policy
If you have already received and paid for your order, you can request an exchange or return within 30 days from the delivery date, provided that:
• The items are unworn, unwashed, and in their original, pristine condition.
• All original tags, labels, barcodes, and packaging are intact.

Shipping Fees for Exchanges & Returns
• Standard Returns/Exchanges: If you request an exchange or return after delivery (due to sizing, fit, or preference), the customer is responsible for the courier shipping fees.
• Defective or Incorrect Items: In the rare event that you receive a defective item or an incorrect order, ALEF covers 100% of all return and replacement shipping costs.

90-Day Manufacturing Warranty

Every piece from ALEF is backed by our 90-day warranty against manufacturing defects. If you notice any material or stitching flaw within 90 days of normal wear and care, contact our support team immediately for a complimentary repair, replacement, or full refund.

How to Initiate an Exchange or Return
Contact our support team via WhatsApp or Social media links with your order number and item details. We will schedule a courier pickup within 1 to 6 business days depends on your locations.

Privacy Policy

At ALEF, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website alefcasualwear.com .

By accessing or using our Site, you consent to the collection and use of your information in accordance with this policy.

Information We Collect

We collect personal information that you provide directly to us, including:
• Contact and Shipping Details: Your name, email address, phone number, and physical shipping address.
• Payment & Order Information: Details necessary to process your transaction (billing address, order history, and selected payment method).
• Device & Usage Data: IP address, browser type, device identifiers, and browsing behavior gathered via cookies to optimize your user experience.

How We Use Your Information

We use your data to:
• Process, fulfill, and deliver your orders, as well as provide delivery tracking updates.
• Communicate with you regarding inquiries, order status, or customer support.
• Deliver tailored product recommendations and relevant marketing communications (which you can opt out of at any time).
• Detect, prevent, and protect against fraudulent transactions and unauthorized activities.
• Continuously enhance website performance, catalog presentation, and customer satisfaction.

Data Sharing & Third Parties

We do not sell your personal data. We only share necessary information with trusted service providers who assist us in operations:
• Logistics & Courier Partners: To deliver your orders to your doorstep.
• Secure Payment Gateways: To safely process digital transactions.
• Legal Obligations: If required by law, regulation, or court order to protect our rights and user safety.

Your Rights & Controls

• Marketing Opt-Out: You can unsubscribe from marketing emails or SMS notifications at any time via the unsubscribe link.
• Data Access & Correction: You may request access to, correction of, or deletion of your personal data by contacting our customer support.
• Cookies: You can manage or disable cookies through your browser settings.

Data Security

We employ industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.

Contact Us
If you have any questions or concerns regarding our Privacy Policy or your personal data, please contact us.